# Success ratio and escalation insights

**Summary:** Two new insight blocks highlight your success ratio and escalations, and actions can now execute immediately without a click.

**In short:** See at a glance how often your AI succeeds.

**Published:** 2025-03-03

- We’ve added two new blocks to the Insights overview to highlight the success ratio and escalations.
- Starter messages have been removed from responses (and the success ratio calculation). As a result, you might see a drop in your total responses. Instead you can see the full total in the new sessions insights.
- Actions can now execute immediately, in which case the option will not be visible to the user and won’t require a click to initiate.